FREQUENTLY ASKED QUESTIONS

  • Lights of Oconee is a walk-through Christmas experience. Guests will leave their vehicles in the designated parking area and experience the lights on foot.

  • There is no need to rush! Your total visit will depend on your pace and how much time you spend enjoying the different experiences, displays, photo opportunities, and activities along the way.

  • We strongly recommend purchasing tickets in advance. Certain nights may have limited capacity and could sell out.

  • Walk-up tickets may be available on select nights if capacity allows. Purchasing ahead of time is the best way to guarantee admission.

  • Your ticket confirmation should be sent to the email address used when purchasing. If you cannot locate it, please check your spam or junk folder before contacting our team for assistance.

  • Tickets are generally non-refundable. Any event-specific exchange, cancellation, or weather policies will be clearly communicated during the ticket purchasing process.

  • Our goal is to make Lights of Oconee accessible to as many guests as possible. The experience takes place outdoors on park pathways, so guests should be prepared for natural changes in terrain and outdoor conditions.

  • Yes! Food, drinks, and seasonal treats will be available for purchase during the event.

  • Outside food and beverage policies will be posted prior to opening night. Exceptions may be made when necessary for infants or medical needs.

  • We recommend allowing extra time for parking, walking to the entrance, and ticket scanning—especially on busy Friday and Saturday nights.

  • Guest and staff safety comes first. Severe weather, high winds, lightning, or other unsafe conditions may require us to delay, modify, or close the event.

    If weather affects an event night, updates will be communicated through our official channels.

  • If the event is officially canceled because of unsafe weather conditions, ticket holders will receive information regarding the options available for their tickets.